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ONE DAY DELIVERY NOW AVAILABLE IN BANGALORE & DELHI

FREQUENTLY ASKED QUESTIONS

About the Mattress

Our mattress is a premium gel memory foam mattress available in both 6 and 8 inches. It come wit ha top layer of Gel memory foam, a base layer of high-density foam, an inner netted cover and a smart outer zipper cover that can be removed for spot cleaning

The SleepyCat Original is a 6 inch model where as the SleepyCat Plus is the 8 inch model. You can know more about both these mattresses on our Compare Mattress page

You get to try the SleepyCat mattress for 30 nights at the comfort of your own home. If you are not convinced of your SleepyCat mattress, you can return it for any reason with a 100% refund. Please refer to our 30-nights trial section for more details.

Yes! A SleepyCat mattress can be customized to any length and width you require. Simply input your custom size or select the next standard size and mention your size in the comments. For example if you need a size 78"x68"x6", please order the size 78"x72"x6" (Next standard size) and mention in the comments while ordering that you want the mattress to be customized to size 78"x68"x6".

Any solid and flat surface will work with the SleepyCat mattress. Please make sure the surface is even and clean before placing your SleepyCat mattress on it. An uneven bed base may change the feel of your mattress and may not provide sufficient support.

Please refer to the section for complete details. Please note that the 30-nights trial does not cover an exchange of your mattress due to an incorrect size ordered by you.

Yes you can! Do not machine wash or dry the mattress cover as it may shrink. Instead, unzip and remove the cover and spot clean with a mild detergent - gently dabbing the cover rather than rubbing it. Make sure the cleaned area is 100% dry before replacing the cover or placing sheets and blankets back on the mattress. Please refer to the care instructions for further details.

Your mattresses will take 7 to 10 days from the date of shipment to be delivered.

If you purchased your SleepyCat on Amazon, you have up to 30 days to request your return. Returns for Amazon purchases must be initiated through Amazon website directly. We will expedite the return process ourselves and come pick it up at no extra cost. No, the mattress cannot go back in the box!

Position your rolled up SleepyCat on any solid or slatted foundation and remove the outer plastic wrap. Unwrap and unfold the mattress, and tear away the inner plastic. Note: It could take up to 3 hours to fully expand and 24 to 48 hours for the mattress to rebound to its original shape.

Gel memory foam layer is an orthopedic layer that helps maintain body alignment and relieve presure points that casue body ache. It has millions of gel beads that help regulate your temperature to keep you cool. It also prevents motion transfer so you and your partner can sleep in peace

The specialized inner netted cover helps protect the foam inside, while providing unique airflow throughout your mattress.

We use this high GSM knitted fabric for comfort and flexibility. It has tiny holes on the top so it is incredibly soft and breathable. It comes wrapped in a smart zipper cover, which is easily removable for spot cleaning! This elegant cover moves with you - It has a 4 way stretch that grips your body and creates an anti-slide effect, moving with your body.

The mattress is a bit on the firm side. On a scale of 1 to 10 (where, one being the softest and 10 being the firmest) our SleepyCat Original mattress scores a 7.5 and the SleepyCat Plus scores a 6.5

Unfortunately not. We use a 10 ton vacuum packaging machine that compresses the foam to fit in a tiny box

The base layer is of 32 density and the top gel memory foam layer is of 60 density

It all depends on the way you keep the mattress. We recommend that you keep following points in mind to prolong the life of your mattressIt depends The life of the mattress will depend on how you use it. But here are some pointers to help you keep it healthy:
1. Don't not spill water or use water to clean the mattress.
2. The inner netted cover is not meant to be removed.
3. If you wish to clean the mattress, you can use a vaccum over it.
4. If your happen to stain the mattress, remove the cover, dab the stain and cleanthe spot using a mild cleaner
6. Avoid using anything hot ofver the mattress like an iron, hot blanket, oht water bottle etc.
7. You can rotate the mattress every 30 days to even out shape and extend its life

Payment & Shipping

You cannot place custom orders on Amazon. Also, we might have different offers runing on respective platforms.

You will not be charged for delivery on regular orders unless you have some special request like having it delivered via air mail.

It takes between 7 to 10 days post dispatch

Please provide your complete address and pincode with landmarks and cont. det.

Yes, we will try our best. Though dates are tentative. Contact us for more info.

Yes, you wil get a tracking ID with your shipping details on the registered ID

Yes, you can mention the shipping address under order notes

No, exchange due to size ordered wrongly is against the free trial policy

Inform us within 24 hours. Our team will investigate and rectify

Contact us via emial, phone or Whatsapp with the concerened reason and we will do the needfull

Contact us in case of edits. If the order is not dispatched we will look into it.

We accept payments via debit card, credit card, netbanking, UPI, EMI and Bank Deposit. We do not allow cash on delivery

Returns & Refunds

Contact us via emial, phone or Whatsapp and they will guide you further

Once the mattress is sent back to us and our team confirms there is no dirt or damage caused to the product, we will process the refund

Contact us our customer support team. They will investigate, send you a return cover and get it reversed

We will organise a revese pickup at your doorstep

No, we will send you seperate return packaging material

We will share basic intructions just before the reverse pickup. It's simple. Not to worry :)

Warranty

A fair trial of minimum two weeks is expected

Any visible sagging or over two inches. Learn more here

Contact us with the relevant issue and we will look at the best possible

You can find the relevant information to this on our warranty page

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